Full job description

Department:

Operations

Location:

DENVER, CO

Overnight Attendant – All Inn

The Overnight Attendant ensures the safety, cleanliness, and smooth operation of the All Inn during overnight hours. This role combines guest service, night audit responsibilities, security monitoring, and public space cleaning to create a welcoming and secure environment for guests and team members. The Overnight Attendant plays a key role in upholding the All Inn’s commitment to warm hospitality, operational excellence, and a consistently high-quality guest experience.

Duties & Responsibilities

Front Desk & Guest Services

• Greet, check in, and assist guests during overnight hours in a warm, professional manner.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Answer phone calls, manage reservations, and respond to emails as needed.
• Prepare for upcoming arrivals and departures to ensure a seamless handoff to daytime staff.
• Maintain a clean, organized, and well-stocked front desk and lobby area.

Night Audit & Accounting

• Complete nightly audit procedures using StayNTouch PMS to accurately close the business day.
• Balance daily room revenue, cash, credit cards, and other financial transactions.
• Post room charges, taxes, no-shows, and adjustments accurately.
• Generate and distribute daily audit reports for management.
• Identify and resolve discrepancies in a timely and professional manner.
• Maintain accurate logs, records, and documentation.

Security & Safety Monitoring

• Conduct regular property walks to ensure guest safety, building security, and proper functioning of hotel systems.
• Monitor entrances, exits, and public areas to maintain a safe and secure environment.
• Respond to noise complaints, disturbances, or emergencies with calm professionalism.
• Follow all hotel safety protocols, emergency procedures, and incident reporting requirements.
• Support after-hours vendor access, lockouts, and other security-related needs.

APPLY NOW