Full job description

Job Title: Operations Coordinator

Department: Operations

Reporting to: Operations Manager / Managing Director

Position Summary

The Operations Coordinator plays a critical role in ensuring the smooth and efficient daily operations of the company. This role acts as a bridge between departments, tracking operational workflows, coordinating service execution, maintaining records, and supporting both internal teams and clients. The coordinator ensures operational SOPs are followed, KPIs are met, and service quality remains high.

Key Responsibilities

Operations Support

Coordinate daily operations across departments (e.g. housekeeping, maintenance, leasing, logistics)

Schedule and track task execution and team performance

Maintain and monitor checklists and SOPs across divisions

Support onboarding of new properties, clients, or vendors

Reporting & Documentation

Prepare and maintain daily/weekly operational reports

Monitor service requests, task completion timelines, and escalate delays

Support management in tracking KPIs, SLAs, and resource utilization

Assist in preparing internal documentation (SOPs, workflows, service logs)

Inventory & Procurement Coordination

Track stock levels of operational supplies (cleaning materials, tools, uniforms, etc.)

Raise requisitions for purchases and coordinate deliveries with suppliers

Maintain digital inventory logs

Team & Client Coordination

Coordinate with internal teams to ensure timely execution of tasks

Communicate with clients, tenants, or vendors regarding service timelines

Follow up on feedback, complaints, and escalations, ensuring proper documentation

Process Optimization

Identify gaps in operations and suggest improvements

Assist management in implementing new systems or automation tools

Support quality control and compliance initiatives

Requirements

Bachelor’s Degree in Business Administration, Management, or equivalent

2 years of experience minimum in operations or coordination roles (real estate, hospitality, facilities, or service sectors preferred)

Strong organizational and multitasking skills

Proficient in Excel, Google Sheets, and task management tools

Excellent written and verbal communication in English

Attention to detail, problem-solving mindset, and ability to work under pressure

Preferred Skills

Experience with ERP or property management systems

Knowledge of UAE labor, tenancy, or facilities regulations

Fluent in Arabic or additional languages is a plus

Job Type: Full-time