Your Tasks

• Coordinate all logistics related to training sessions, including venue arrangements, materials preparation, trainer scheduling, and travel bookings.
• Maintain training calendars, ensuring alignment with the sales and delivery teams.
• Prepare and organize all training documentation (attendance sheets, feedback forms, certificates, evaluation reports).
• Support trainers with materials and pre-training arrangements, ensuring all resources are ready ahead of delivery.
• Maintain updated training outlines, trainer profiles, and related course documents accessible for the sales and operations team.
• Act as the operational contact for clients and trainers before, during, and after training sessions.
• Coordinate communications regarding schedules, logistics, and requirements.
• Manage the issuance of certificates, trainer payments, and feedback reports on time.
• Provide excellent customer service, ensuring professional and smooth training experience for all stakeholders.
• Maintain accurate training records and ensure all activities are updated in CRM or Learning Management Systems (LMS).
• Track training completions, attendance, trainer utilization, and performance indicators.
• Prepare monthly reports summarizing training operations, attendance, and satisfaction results.
• Support the creation and maintenance of operational forms, templates, and checklists.
• Liaise with vendors for venue booking, travel, catering, and other logistics.
• Ensure timely PR/PO processing and follow-up with finance for supplier payments.
• Build strong partnerships with hotels and service providers to secure quality and cost-effective arrangements.
• Ensure all training operations follow TÜV SÜD quality standards and procedures.
• Support internal process audits and continuous improvement initiatives.
• Maintain control of documentation and ensure consistency in operational practices.

Your Qualifications

• Bachelor’s Degree in Business Administration, Event Management, Education, or related field
• Minimum 2 years of experience in training management, travel coordination, event management

Your Skills

• Proficient in MS Office applications and learning management systems (LMS/CRM).
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to multitask and manage priorities effectively.
• Customer service–oriented and solution-focused mindset.
• Proactive, dependable, and able to work under limited supervision.

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