The Office Services Manager is responsible for overseeing the daily operations of mailroom, print operation, records, hospitality and reception for a world class law firm. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.
Essential Job Responsibilities
- Serves as the principal liaison between GBT, the client’s administration and the site employees
- Provides excellent client white glove customer service to all end-users at the site
- Provides onsite leadership with the Epiq team, and encourages staff development in their careers
- Manage the operation for mail, print, hospitality, reception and records.
- Provide oversite of the firm’s conference room management including meeting set-ups, breakfast, lunch and evening food orders, reception.
- Assist with scheduling large scale events for the firm.
- Continuously looks for opportunities to increase the efficiency of our on-site operations
- Seeks opportunities to increase our capabilities and makes recommendations to the key contact
- Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
- Recruits and interviews potential EPIQ candidates for available positions at the site
- Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
- Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
- Displays high ethical standard, integrity, work ethic, and loyalty
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