POSITION SUMMARY
This position is primarily responsible for assisting customers with answering inbound calls, placing reservations, providing information regarding the resort amenities, as well as coordinating general office duties including correspondence, photocopying, file maintenance, supply inventory, and other administration duties. This person should have excellent customer service skills, leadership abilities and the ability to multitask while working in a fast-paced environment.

Availability to cross-train in other areas (laundry/housekeeping) would result in additional hours.

Essential Functions Statement(s)

• Answering phones from customers professionally and responding to customer inquiries.
• Provide customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the General Manager.
• Route inbound calls to the appropriate resource.
• Fulfills customer requests by clarifying desired information; completing transactions; and forwarding requests.
• Maintain reservations by entering accurate information in a timely manner.
• Following up complicated customer calls where required.
• Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Ability to accept responsibility and account for his/her actions.
• Ability to take care of the customers’ needs while following resort policies/protocols.
• Ability to exhibit a cheerful demeanor toward others.
• Ability to perform work accurately and thoroughly.
• Ability to focus on a goal and obtain a pre-determined result.
• Ability to actively attend to, convey, and understand the comments and questions of others.