Full job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Department of Health and Human Services (DHHS)

Opening Date: April 9, 2026

Closing Date: April 23, 2026

Job Class Code: 6538

Grade: 8 (Administrative Services)

Salary: $16.07 – $22.25 per hour*

• This is inclusive of a 4.00% recruitment and retention stipend

Position Number: 02022-7538

Location: Lewiston

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

This critical Office Assistant II position engages with callers, visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service.

As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well-spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include but are not limited to:

• Responsible for primary management of incoming calls to the Lewiston OCFS on an assigned schedule. Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office – Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program;
• Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials;
• Redact adoption records for prospective adoptive parents;
• Burn CD’s for Clifford Orders, Court, etc.
• Filing closed assessments and permanency records;
• Supporting other administrative processes for OCFS programs as needed.

Minimum Qualifications:

In order to qualify, you must have training, education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.

Please submit a cover letter, or table rating your skills in each of the following as expert, skilled, or novice.

TASK/SKILL:

• Outlook or comparable e-mail application
• Excel or comparable spreadsheet application
• MS Word or comparable work processing application
• Performing receptionist duties
• Data entry (both narratives and billing data)
• Keyboarding (words per minute)

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