Full job description

Rooted in positive transformation, Roots Management Group is an integrated manufactured housing community (MHC) investment and management company focused on increasing the availability of best-in-class housing options people can afford. Founded in 2017, we operate communities nationwide through community development, strategic capital investment, and hands-on management. Our culture is guided by our ROOTS core values—Respect, Ownership, Opportunity, Teamwork, and Sincerity—creating an environment where team members are empowered to grow, take accountability, and make a meaningful impact.

What we are looking for:

Join our dynamic team as a full-time Office Assistant and embark on a rewarding journey towards becoming a future leader in Property Management. Collaborating closely with our Community Manager, you’ll gain invaluable experience and mentorship to ascend to managerial roles.

The ideal candidate possesses a background in property management or similar office environments, demonstrating proficiency in essential Microsoft applications. Detail-oriented and dedicated to delivering exceptional customer service, you’ll play a pivotal role in ensuring resident satisfaction. If you’re ready to elevate your career and thrive in a supportive environment, we encourage you to apply.

Responsibilities will include:

• Assisting with growing and maintaining community occupancy, overseeing the sales of on-site homes, facilitating the lease process, and managing site reservations (if applicable)
• Supporting marketing efforts for available homes and any community needs
• Showing homes and conducting community tours to potential residents and providing standard information on all available units
• Collecting monthly rent and fees, posting payments, processing checks, and supporting delinquency management through timely communication and follow-up
• Utilizing property management systems and CRM platforms for leads, sales, inventory, communications, customer information, and resident ledgers – ensuring systems are up to date while maintaining confidentiality
• Participating in the preparation and execution of notices and eviction proceedings in accordance with Root’s policies and all applicable laws
• Assisting with the move-in and move-out process to ensure homes are prepared for sale or rent
• Providing daily resident relations, including answering phones, responding to emails and walk-ins, resolving resident concerns and inquiries, and fostering positive resident experiences
• Being involved in the planning and hosting of resident events to support community engagement and retention
• Performing administrative tasks such as filing, data entry, reporting, and record keeping
• Collaborating with the Community Manager on various special projects
• Other tasks as needed or assigned by management