Full job description

Join our team of Life Changers!

UPMC is hiring a full-time Office Assistant I to support the South Cumberland Urgent Care team/office in Cumberland, MD (1050 West Industrial Blvd., Suite 17, Cumberland, MD 21502).

• Job title and salary will be based on qualifications and career ladder requirements.

Shift/Hours: 3 days-12-hour shifts from 7:30am-8:00pm. Rotating weekend and holidays may be required.

Up to 25 – 50% travel as this rolewill also float for coverage at Frostburg Urgent Care (10701 New Georges Creek Rd., Suite 4, Frostburg, MD 21532). *Manager will discuss details further during interview

Opportunities for growth, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments.
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner.
• Provide any necessary instructions/directions.
• Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounters forms and referrals.
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

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