Full job description

Immediate need for a part-time, weekend Night Auditor at the historic Hawthorne Hotel in downtown Salem. A great opportunity for a recent hospitality or accounting grad to gain experience, or for those looking to earn extra money ahead of a wedding, trip, or the holidays, this is a part-time overnight position from 10:00 PM – 6:00 AM on Friday and Saturday nights. Paid training would begin immediately. The night auditor could – if interested – act as coverage for our weekday night auditor and/or the front desk (day shifts.)

Job Overview

The Night Auditor, as a member of the Accounting team, completes, balances and files audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures.

The Night Auditor is also charged with the same responsibilities of a Front Desk Clerk and acts as the Manager on Duty for the property during the times when no other senior managers are present. This is an overnight position from 10:00 PM – 6:00 AM.

Essential Functions

The Night Auditor must be self-motivated and able to work independently with confidence and accuracy. While managing the Front Desk, you will balance guest service with audit reporting.

Greet all guests

Process guest reservations, registration (check-in) and departures (check-outs)

Offer guest assistance at every opportunity

Respond to all guest requests efficiently

Ensure guest satisfaction by following through on requests and other needs

Provide information to guests about hotel policies, services and amenities

Provide information, directions and other assistance as necessary about the local area

Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.

Effectively communicate all pertinent information to other departments
(Housekeeping, Maintenance, etc.) regarding room status/availability, guest requests, etc.

Verify restaurant charges

Complete banquet traffic sheet; verify banquet charges and invoices

Ensure credit card batch is accurate and complete the batch process

Balance and close the day

Accurately run various reports, update worksheets, print and distribute

Answer the hotel’s three main phone lines using the proper etiquette, transferring calls in a polite and efficient manner.

Adhere to all policies and procedures of the Hawthorne Hotel.