Full job description

Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor Friday and Saturday nights from 11PM-7AM . As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This is an excellent opportunity for someone with strong organizational skills and a passion for providing exceptional guest service.

Duties:
– Perform front desk duties, including check-in and check-out procedures
– Handle guest inquiries, requests, and complaints in a professional and timely manner
– Conduct night audit procedures to reconcile daily hotel revenue and expenses
– Prepare and distribute reports summarizing daily operations
– Monitor security cameras and ensure the safety and security of guests and the property
– Assist with guest services as needed during overnight hours

Experience:
– Previous experience in a hospitality or customer service role is preferred
– Familiarity with hotel management systems and phone systems is a plus
– Strong communication skills, both verbal and written
– Excellent phone etiquette and interpersonal skills
– Ability to multitask and prioritize tasks effectively in a fast-paced environment
– Attention to detail and accuracy in handling financial transactions

Benefits:
– Competitive pay based on experience
– Opportunities for career advancement within the hospitality industry
– Training provided to enhance skills in hotel management and guest services