Full job description

Department –Front Desk

Reports to – Front Office Manager

As a Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Day to Day

Be the warm welcome that kicks off a memorable guest experience

Acknowledge Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador

Always know what events and activities are on the day’s schedule

Jump into other ad-hoc duties when your colleagues you’re your help.

Skills & Qualifications

Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language – extra language skills would be great, but not essential

Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers Flexibility – night, weekend and holiday shifts are all part of the job

You’ll have a high school diploma or qualification.

Experience – ideally, you’ll have spent at least one year in a front desk or guest service position