Full job description

Join the Front Office team at Sparkling Hill Resort! We have a position available for a service oriented individual for the full-time position of Night Auditor.

Staff accommodation is available on site in double rooms for full time Sparkling Hill employees, working 40 hours per week.

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members
• Discounts on gift shop retail, food and spa treatments
• Extended health benefits
• Monthly employee incentives
• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

The Night Auditor responsibilities include:

• Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed
• Prepare daily management reports as required
• Complete system back-ups as required
• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business
• Balance and audit all Front Office postings and settlements
• Verify that all departments have posted all their revenues
• Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries
• Be the main point of contact for guests during overnight shifts
• Answer internal and external phone calls and be able to book guest reservations
• Assist Reception team members with check ins and check outs
• Assist with guest requests and needs
• Other duties as assigned

Qualifications:

• Previous front office experience is preferred, but not required
• Computer literate in Microsoft Window applications and relevant computer applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to work weekends and holidays