Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining guest satisfaction and enhancing their overall experience at our establishment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage the check-in and check-out process efficiently, handling reservations and payments accurately.
• Provide information about the resort’s amenities, services, and local attractions to enhance guest experience.
• Address guest inquiries and resolve any issues promptly to ensure satisfaction.
• Maintain accurate records of guest accounts and transactions using hotel management software.
• Perform night audit duties as required, ensuring all financial transactions are balanced at the end of the day.
• Answer phone calls with professionalism, utilizing effective phone etiquette to assist callers with inquiries or reservations.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Uphold high standards of cleanliness and organization at the front desk area.

Experience

• Previous experience in hospitality or customer service roles is preferred.
• Familiarity with front desk operations in a resort or hotel setting is advantageous.
• Strong communication skills with an emphasis on guest relations and problem-solving abilities.
• Proficiency in using phone systems and hotel management software is beneficial.
• A background in hospitality management is a plus but not mandatory.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.