JOB DESCRIPTION
Job Title: Night Auditor

Department: Front Office

Supervision Exercised: None

Supervision Received: Guest Services Manager

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent required
Experience

Previous hotel front desk or accounting experience preferred.
Experience with PMS systems preferred.
Skills and Knowledge

Strong attention to detail and accuracy.
Excellent customer service and communication skills.
Strong problem-solving and critical-thinking abilities
Proficiency with computers and hotel property management systems (PMS).
Ability to prioritize and multitask.
Job Duties and Responsibilities
Greet, register, and assist guests; process check-ins/check-outs.
Answer phone calls, respond to guest requests, and resolve issues promptly.
Balance and reconcile daily financial transactions.
Run and review daily reports (e.g., room charges, revenue summaries).
Audit and verify front desk postings and transactions.
Process cash, credit card, and direct-bill transactions accurately.
Ensure all reservations, cancellations, and no-shows are properly logged.
Follow company policies and procedures, including safety and emergency protocols.
Ability to work overnight shifts, weekends, and holidays.