Full job description

Job Overview

As a Houseperson, you are responsible for supporting the Room Attendants and ensuring the cleanliness of guest rooms/floors and responding to guest service requests. The Houseperson should enthusiastically carry out all instructions from supervisors and follow safety procedures to provide the most enjoyable guest experience.

Essential Functions

• Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
• Reconcile and complete all daily front desk agents’ work.
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Perform duties of front desk agent as assigned.
• Responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
• Handle emergency situations, ensuring the safety and security of guests and associates.
• Maintain safety standards for front office associates in accordance with company policy.
• Ability to provide professional communication with internal and external guests.
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
• Tend to guests’ complaints, questions, and provide exceptional customer service.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow all cleanliness standards to ensure guests’ satisfaction.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel
• Must be able to prioritize and work efficiently with limited supervision
• Must be able to speak, understand, and communicate utilizing the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Must be able to stand and exert well-paced mobility for up to 4 hours in length
• Must be able to lift up to 75 lbs. on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 50 lbs
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees
• Strong team player, able to partner with management and other employees in a professional manner.

Pay: The rate of pay for this position is $21.00 per hour

Shift: The schedule will consist of overnight weekend shifts and other overnight shifts as needed based on the business need.

Physical Requirements & Working Conditions: The minimum physical requirements for this position include but are not limited to:

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel