Full job description

Night Auditor – Part Time

Northwinds by Basecamp, Canmore

About Basecamp

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Why Work for Us?

• Subsidized staff accommodation available! (must have a “negative” criminal record check)
• A gratuity program!
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada’s fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

We require a part-time Night Auditor for our Northwinds property, who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for a candidate with the same drive and commitment.

Salary: $19.00 per hour

Location: Northwinds by Basecamp, Canmore

Shifts: 2 shifts per week, ideally weekends 11:00pm to 7:00am with the possibility of more hours when cover is required

Key Responsibilities

• Respond to all forms of guest queries regarding current and future bookings through telephone, email and in person.
• Respond to guest inquiries, concerns, complaints, and emergencies.
• Reconcile all accounts in a timely manner.
• Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
• Address issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
• Report any damages or repairs to the maintenance department.
• Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
• Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
• Monitor properties at night to ensure security and quiet hour compliance.
• Comply with the Basecamp Property Management Ltd policies, procedures, and Code of Ethics.
• Uniform and personal appearance are kept clean and professional and are in accordance with the Basecamp Property Management Ltd standards.

Requirements

• Demonstrate organizational skills and strong attention to detail.
• Able to work well independently with little supervision.
• Excellent guest services skills.
• Promotes positive relationships with all co-workers and guests.
• Must be proficient with the use of computers and telephones, including the use of Property Management Systems.
• Ability to effectively deal with internal and external customers.
• Ability to accurately input information using Hotel Property Management Software.