Full job description

Night Auditor

MCHG is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help ensure our hotel operates smoothly overnight while providing exceptional guest service.

We are hiring a Night Auditor to manage front desk operations during overnight shifts, process accounting and property management system tasks, and serve as the first point of contact for all guests. This position is essential to delivering an outstanding guest experience and maintaining accurate hotel operations during the overnight shift.

Key Responsibilities

• Serve as the Manager on Duty during overnight hours
• Process all PMS night audit tasks and end-of-day accounting procedures
• Accurately handle cash, complete daily transaction reports, and balance the cash drawer
• Welcome guests and provide exceptional service in person and over the phone
• Handle room and rate changes, VIP reservations, and special guest requests according to hotel policies
• Maintain clean and safe front desk and work areas
• Communicate effectively with management, front desk team, and other departments
• Provide guests with information about hotel services, amenities, and the local area
• Uphold the MCHG mission and values through professionalism, positivity, and respect

Qualifications

• Previous front desk, night audit, or hotel experience preferred but not required
• Strong customer service skills and attention to detail
• Basic knowledge of computers and ability to learn hotel PMS systems
• Excellent written and verbal communication skills
• Valid driver’s license is required
• Reliable, punctual, and able to work independently
• Must be available for nights, weekends, and holidays

Benefits & Perks

We offer competitive wages and excellent full-time benefits, including:

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k)
• PTO
• Company Discounts
• Supportive, respectful work environment