Full job description

Job Summary
The Night Auditor at The Sheraton Palo Alto is responsible for providing guest-focused hospitality services, serving as a night shift resource for customer service, and ensuring the security and safety of all hotel guests. The Night Audit will promote hotel services and anticipate guest needs to promote higher guest satisfaction. The ideal candidate will have 2-5 years of prior customer service and hospitality experience, as well as a professional attitude and strong communication skills.

Compensation & Benefits
The Night Auditor at The Sheraton Palo Alto will receive an hourly wage of $25 per hour, paid bi-weekly. In addition, employee benefits may include vacation days, health insurance, and paid time off.

Responsibilities

• Greet guests upon arrival and check them in/out of the hotel
• Answer guest inquiries and resolve problems with tact and diplomacy
• Prepare guest room bill accurately and balance to accounts receivable
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Process low daily revenue reports
• Ensure the security of all hotel guests through careful monitoring of entrances and exits
• Provide exceptional customer service at all times
• Perform other duties as assigned