Full job description

Medical Receptionist — Tri-City Dermatology (Richland, WA)

Tri-City Dermatology is a well-established dermatology clinic serving the Tri-Cities community. We pride ourselves on providing excellent patient care in a professional, efficient, and welcoming environment.

We are looking for a dependable, detail-oriented Medical Receptionist who enjoys helping people and thrives in a fast-paced medical office. This position is the first impression of our clinic — professionalism, organization, and strong communication skills are essential.

Key Responsibilities

Patient Experience

• Greet patients warmly and professionally as the first point of contact
• Manage patient check-in and check-out accurately and efficiently
• Answer phones, route calls, respond to messages, emails, and faxes
• Communicate clearly with providers and clinical staff to coordinate care
• Maintain courteous, respectful interactions with patients and visitors

Scheduling & Office Operations

• Schedule appointments and referrals according to clinic protocols
• Monitor provider schedules to keep clinic flow efficient
• Verify insurance and prepare documentation for billing
• Collect payments, review balances, and assist with billing questions
• Maintain patient confidentiality and HIPAA compliance
• Update electronic health records and scan documentation
• Keep reception area clean, organized, and stocked with supplies

Key Attributes

• Self-motivated and reliable
• Comfortable multitasking in a busy environment
• Friendly, professional, and patient-focused
• Organized with strong attention to detail
• Team player with good communication skills
• Comfortable using computers and multiple software systems

Qualifications

Required

• High school diploma or equivalent
• 1+ year customer service or medical front desk experience
• Basic computer skills (Outlook, Word, Excel)