Full job description

Responsibilities of Call Center Scheduler and Receptionist

This cross trained position requires that the candidate:
– Greet patients and visitors in a professional and friendly manner
– Answer phone calls
– Schedule and reschedule patient appointments. Confirming appointments
– Verify patient insurance information and collect co-pays or payments
– Maintain and update patient records and ensure accuracy of information
– Assist with medical administrative tasks such as filing, faxing, and scanning documents

_ Must have excellent attendance and reliable transportation
– Follow HIPAA guidelines to ensure patient privacy and confidentiality

Experience:
– Previous experience as a medical receptionist or in a similar role is required
– Knowledge of medical terminology and procedures
– Proficiency in using medical scheduling software
– Familiarity with phone systems and ability to handle multiple calls simultaneously

Skills:
– Excellent communication and interpersonal skills
– Strong organizational and multitasking abilities
– Attention to detail and accuracy in record keeping
– Ability to work well under pressure in a fast-paced environment
– Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality

As a Medical Receptionist and call center scheduler, you will play a crucial role in providing administrative support to healthcare professionals and ensuring smooth operations at the front desk and the call center. Your attention to detail, strong communication skills, and knowledge of medical terminology will contribute to the efficient functioning of the medical office. If you are looking for a rewarding position where you can make a difference in patients’ lives, we encourage you to apply. Some travel required for coverage purposes.