Job Description

What’s On Your Plate?

• Customer Experience: Expertise in identifying root causes of poor customer experience and taking corrective actions both real time and post delivery.
• Logistics Metrics: Comprehensive understanding of logistics metrics and their impact on business performance.
• Rider Staffing: Expertise in optimizing rider staffing levels to ensure efficient and reliable delivery operations.
• Order Forecasting: Specialized knowledge in accurately predicting order volumes to facilitate smooth logistics planning.
• Rider Payment Design: Proficiency in designing and implementing rider payment systems to incentivize performance.

Analytics & Data Management:

• Utilize in-depth experience to identify best practices and improvements for Talabat’s markets and regions.
• Rigorously test and analyze complex problems, documenting the impact objectively and recommending optimal solutions.
• Handle in-depth analysis, prepare data-driven cases, and present solutions with visualizations and supporting material.
• Anticipate the reaction of metrics, KPIs, and riders to changes, making data-driven decisions to adjust parameters.

Problem Solving:

• Solve unique and complex problems with a broad impact on the business, using innovative and conceptual thinking.
• Develop short-term and long-term relieving plans to address issues and counter challenges effectively.

Stakeholder & Programme Management:

• Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as needed.
• Communicate complex concepts, anticipate objections, and persuade senior executives in local markets.

Qualifications

What Did We Order?

• Bachelor’s degree. STEM and Economics backgrounds are highly preferred.
• 5-6 years of experience in tech start-ups or operational roles are highly preferred. Last mile delivery industry experience is a plus.
• Excellent Analytics and Data driven problem-solving skills are required.
• Experience with Tableau, Data studio or similar reporting and visualization tools skills is desirable.
• Strong written and oral communication skills. Ability to drive complex ideas and processes to diverse people across markets and teams.