Full job description

We are looking for an experienced Lead Front Office Supervisor to assist the Front Office Manager in leading a team and providing great service and memorable experience to our guests.

Benefits

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Lead Front Office Supervisor Responsibilities:

• Assist the Front Office Manager with maintaining standards of guest service quality, and keep staff informed of new policies and procedures
• Assist with training new team members
• Accommodate all guest requests in an accurate and efficient manner
• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Lead Front Office Supervisor Desirable Qualifications:

• Prior experience as a Hotel Front Desk Supervisor or similar role
• Experience with hotel reservations systems
• Customer service experience
• Excellent communication and organizational skills