Full job description

Laundry Attendant

SUPERVISORY RESPONSIBILITIES:

• None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Remove laundry from rooms and/or chutes.
• Separate laundry and identify items requiring pre-spotting treatment.
• Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
• Advise management when supplies need to be replenished.
• Responsible for keeping laundry room and equipment clean and working in a safe

manner.

• Restock linen on floors as necessary.
• Clean and maintain common areas, i.e., elevators, guest laundry, stock and store rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
• Maintain work areas in a clean and orderly manner.
• Restock supplies in all common areas.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Proper administration of key control.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• May be asked to operate a motor vehicle in the course of running errands for the