Job Description

The Kids Club Supervisor is responsible for leading, developing, and delivering innovative and engaging recreational programs for children, ensuring a safe, fun, and educational environment in line with the SO/ brand standards. This role oversees the daily operations of the Kids Club, manages a team of Kids Club Attendants, and works closely with other departments to create memorable experiences for our youngest guests and peace of mind for their families.

Key Responsibilities

Operations & Guest Experience

• Supervise the day-to-day operations of the Kids Club, ensuring a welcoming, secure, and stimulating environment for children.
• Plan, organize, and implement age-appropriate activities, games, arts & crafts, and themed programs that reflect SO/ brand creativity and the All-Inclusive Collection concept.
• Ensure all activities promote learning, creativity, social interaction, and fun.
• Greet and interact with children and parents in a warm, professional, and approachable manner, providing personalized service.

Safety & Compliance

• Ensure the highest level of safety and cleanliness in the Kids Club facilities in compliance with local regulations and brand standards.
• Enforce all health, safety, and security policies, including child check-in/out procedures.
• Conduct regular inspections of equipment, play areas, and toys to guarantee functionality and safety.

Team Leadership

• Supervise, train, and motivate a team of Kids Club Attendants.
• Develop team schedules to ensure adequate staffing during operating hours.
• Coach and support staff in delivering consistent, high-quality experiences.

Administration & Reporting

• Maintain accurate attendance records, incident reports, and parental consent forms.
• Manage the Kids Club inventory of supplies, toys, and equipment, ensuring proper storage and usage.
• Assist with budgeting and procurement for Kids Club operations.

Collaboration

• Coordinate with Entertainment, Food & Beverage, Guest Relations, and Housekeeping teams to align Kids Club activities with the overall guest journey.
• Support special events and resort-wide family programs, including seasonal festivities, themed evenings, or outdoor recreational activities.