Full job description
At JW Marriott The Rosseau Muskoka, our In Room Dining Servers bring the restaurant to the guest’s door. From a perfectly prepared tray to a warm smile and attentive service, you’ll transform inroom dining into a luxury experience.

This role is all about precision, anticipation, and connection. You’ll coordinate with the culinary team, set up elegant table service inside guest rooms, and make every delivery feel seamless and personalized.

Accountabilities

Receive order from at your service phone operators using the point of sale system
Communicate with the culinary team to pick up the order and prepare the in room dining cart
Prepare the cart with hot and cold food items, condiments, and all necessary cutlery, following pre-established standards
Deliver the food to the guest room efficiently in order to meet time frames
Enter the guest room and set the table for the meal, assist with preparing sides and mirroring a restaurant experience within the room
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
Assist servers as necessary by clearing tables, refreshing water and bringing out food to guests
Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned
Requirements

Work experience in food and beverage industry an asset
Previous customer service experience
Working Conditions

Must be able to work flexible hours including days, evenings, weekends and holidays
Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit or walk for an extended period of time or for an entire shift
Reach overhead and below the knees, including bending, twisting and pulling
Move over sloping, uneven or slippery surfaces