Full job description

Essential Functions

 Maintains the overall cleanliness of the hotel’s public space by cleaning all assigned areas thoroughly on a daily basis

 Cleans public areas including: Floors, elevators, lobbies, hallways, vending areas, service areas, stairwells and health club; outdoor walkways, gardens, parking lot, pool and entrance areas Completes work projects as assigned by supervisor and management

 Cleans and polishes floors, windows, mirrors, vending machines and ice machines Vacuums, shampoos, and removes bum spots from carpets as required

 Removes all litter from public space

 Dusts all spots thoroughly

 Performs other cleaning duties as required

 Uses housekeeping chemicals as necessary to clean assigned areas to standard

 Prevents any damage to hotel property by exercising proper caution with chemicals

 Maximizes job efficiency and orderly appearance by maintaining supply cart and stocks supply cart correctly

 Operates vacuum cleaner according to operational procedures, replaces and/or empties vacuum cleaner on a regular basis

 Ensures rapid maintenance and repair of hotel equipment by reporting all maintenance requests in a timely and efficient manner

 Turns in articles found in public space to lost and found

 Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests

 Take every opportunity to impress the guest and promptly respond to and resolve guest complaints

 Anticipate and exceed guest expectations

 Smile, have eye contact and greet guests immediately upon each encounter

 Handle special requests properly

 Assist other housekeeping associates in maintaining clean and organized work and public areas.

 Follow correct procedures for entering a guest room  Keep voices and other noise low on guest floors, especially in the morning

 Follow all applicable Company Standard Operating Procedures Supportive Functions

 Teamwork Skills o Be an enthusiastic, helpful and positive member of the tam o Be professional, responsible and mature in conduct and behavior o Be understanding of, encouraging to, and friendly with all co-workers and supervisors