A little taste of your day-to-day

• Supervises the implementation of housekeeping standards and procedures.
• Recommends changes to the standards and training on an on-going basis.
• Maintains a current and thorough knowledge of all housekeeping systems.
• Opens and closes the shift and ensures effective shift hand over.
• Distributes and collects keys.
• Manages all incoming and outgoing calls.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
• Communicates well to ensure effective shift handovers.
• Actively participates in and conducts organized meetings/trainings.
• Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promotes team spirit and ensures effective two-way communication.
• Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.
• Take action to address these needs to exceed their expectations.
• Creates a positive hotel image in every interaction with internal and external customers.
• Adheres to hotel brand standards.
• Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.
• Assists guests and escorts them to locations within the hotel at their request.
• Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.
• Maintains current Hotel information to be able to provide information to guests.
• Work effectively with customers and colleagues from different viewpoints, cultures, and countries

What we need from you

• Good level of spoken/written English
• Flexibility in shifts & tasks
• Cares for the employees
• Attention to details.
• Knowledge about budget (PNL)
• Minimum one year of experience in a similar environment (4-5* hotel)

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