Full job description
Housekeeping Supervisor

Sure Stay by Best Western – Ridgetown Inn

In-Office | 21180 Victoria Rd, Ridgetown, ON N0P 2C0

At Sure Stay by Best Western – Ridgetown Inn, we have created an oasis of luxury complemented by vibrant surroundings that invite exploration. We strive to provide exceptional hospitality experiences for all our guests. We are currently seeking a Housekeeping Supervisor to join our team and help maintain the highest standards of cleanliness, comfort, and service.

The Housekeeping Supervisor ensures that guest rooms, public areas, and service spaces meet the hotel’s cleanliness and maintenance standards. This role involves supervising housekeeping staff, inspecting rooms, coordinating daily operations, and supporting team development while delivering outstanding guest experiences.

Job responsibilities:

Inspections
Conduct regular inspections of guest rooms, public areas, and service spaces to ensure they meet hotel cleanliness, maintenance, and brand standards.

Staff Supervision
Lead, coach, and motivate housekeeping staff including room attendants. Provide training, performance feedback, and conduct performance reviews to maintain high service standards.

Operations & Logistics
Prepare daily housekeeping assignments and project plans, manage inventory of cleaning supplies and linens, and ensure housekeeping equipment and machines are in proper working order.

Guest Service
Provide friendly, welcoming service to internal and external guests. Respond promptly and professionally to guest requests, concerns, and complaints to ensure a positive experience.

Cross-Department Coordination
Collaborate with maintenance and other hotel departments to address repairs, preventative maintenance, and operational needs to ensure seamless guest experiences.

Administrative Tasks
Assist with scheduling staff, completing timecards, monitoring labour costs, and supporting departmental goals and financial targets.

Safety & Compliance
Support company policies and procedures including employee engagement initiatives, health and safety standards, and compliance with the Occupational Health and Safety Act (OHSA).

Team Development
Assist with recruitment, training, and development of housekeeping colleagues while promoting a positive and inclusive work environment.

Requirements:

Experience
Previous hotel housekeeping experience required; prior supervisory or leadership experience in housekeeping strongly preferred.