Full job description

Housekeeping Manager

By Basecamp, Canmore AB

About Basecamp Resorts

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Position Overview

We require a full-time permanent Housekeeping Manager that will lead daily operations across multiple properties, ensuring consistent cleanliness standards and a high-quality guest experience. Reporting to the Rooms Division Manager, this hands-on leadership role supports the Housekeeping team, overseeing staffing, scheduling, training, and performance management while maintaining strong collaboration with maintenance, Guest Services, and People & Culture teams.

Salary: $50,000 – $60,000.00 annually

Location: Basecamp Suites, Lodge, Resorts and Lamphouse by Basecamp, Canmore

Shift: Full-time, Permanent

Staff Housing: Not Available

Why Work for Us?

• Discretionary bonus scheme
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada’s fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Key Responsibilities:

HUMAN RESOURCES

Standard: Builds and maintains a reliable, well-trained, and engaged housekeeping team across all properties.

• Supports recruitment and onboarding of housekeeping team members
• Provides practical, on-the-job training to ensure standards and procedures are followed
• Creates and manages schedules based on occupancy and business levels
• Assigns daily tasks and ensures fair, efficient workload distribution
• Coaches Supervisors and team members to support performance and accountability
• Addresses performance concerns and supports corrective action when needed
• Promotes a positive, respectful, and team-oriented work environment
• Identifies training gaps and supports ongoing development
• Works to improve team retention through clear communication and consistent leadership

STANDARDS

Standard: Ensures all properties meet consistent cleanliness and presentation standards.

• Conducts regular inspections of guest rooms and public areas
• Ensures all cleaning meets established brand and property standards
• Monitors linen quality, room supplies, and overall presentation
• Maintains and updates SOPs to ensure clarity and consistency across properties
• Follows up on guest feedback related to cleanliness and resolves issues in a timely manner
• Coordinates with Maintenance to report and follow up on repairs
• Conducts team meetings to communicate expectations and daily priorities
• Ensures proper inventory levels and controls supply usage
• Supports Supervisors in maintaining consistency across different property types