Full job description

Job Purpose

The purpose of the Executive Housekeeper is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Swati Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.