Full job description

Job Summary

The Housekeeping Manager is responsible for overseeing daily housekeeping operations to ensure cleanliness, hygiene, and overall appearance standards are consistently met. This role involves managing staff, coordinating schedules, maintaining supplies, and ensuring compliance with health and safety regulations.

Key Responsibilities

• Supervise and coordinate daily housekeeping activities
• Train, schedule, and evaluate housekeeping staff
• Ensure rooms and public areas meet cleanliness and quality standards
• Conduct regular inspections and address issues promptly
• Manage inventory of cleaning supplies and equipment
• Develop and implement cleaning procedures and standards
• Handle guest or resident complaints related to housekeeping
• Ensure compliance with health, safety, and sanitation regulations
• Coordinate with other departments (front office, maintenance, administration)
• Prepare reports on staffing, inventory, and performance
• Monitor housekeeping supplies and coordinate with procurement for replenishment.
• Flexibility to travel between branches as needed.
• Ability to work flexible hours, including weekends and holidays
• Prepare daily/weekly housekeeping reports and update management on operational activities.

Qualifications & Skills

• Proven experience in housekeeping or facilities management
• Strong leadership and team management skills
• Excellent attention to detail and organizational skills
• Knowledge of cleaning chemicals, equipment, and safety practices
• Good communication and problem-solving skills
• Fluency in English, additional language skills are an advantage

Education & Experience

• Diploma or degree in related field or equivalent (preferred)
• Hospitality or Hotel management certification (preferred)
• 3–5 years of housekeeping experience, including supervisory experience
• Computer skills including use of Word/Excel/Outlook