Job Description

Rixos Premium Dubai is currently seeking to recruit for a Full Time Housekeeping Superstar to join our team as housekeeping coordinator.

About the role:

• Coordinate daily room assignments for room attendants and supervisors.
• Update and monitor room status in the Property Management System (PMS).
• Handle internal and external telephone calls related to housekeeping matters.
• Record and follow up on guest requests, complaints, and special requirements.
• Maintain accurate filing systems for reports, attendance, and inventory records.
• Liaise with Front Office regarding room availability, VIP arrivals, early check-ins, and late check-outs.
• Coordinate with Engineering for maintenance requests and room repairs.
• Track out-of-order and out-of-service rooms and update systems accordingly.
• Monitor linen, uniforms, and housekeeping supplies.
• Assist in preparing daily productivity and occupancy reports.
• Ensure all guest requests are handled promptly and efficiently.
• Follow up on pending tasks to ensure timely completion.
• Maintain professional communication with colleagues and guests at all times.
• Escalate urgent issues to the Executive Housekeeper when required.
• Prepare daily housekeeping reports (room status, discrepancies, attendance).
• Maintain lost and found records in accordance with hotel policy.
• Support payroll preparation by tracking attendance and overtime records.

Qualifications

SKILLS AND ATTRIBUTES

• Minimum experience of two years in Housekeeping, in a similar role is preferred
• Computer literate in Excel, Microsoft word, experience with Opera Cloud is an advantage
• Ability to work a rotating roster including, weekdays, weekends and public holidays
• Excellent interpersonal, organisational skills and attention to detail

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