Your role will include but not be limited to:
- Coordinate daily housekeeping operations and communicate room priorities with the Front Office.
- Update and maintain accurate room status in the Property Management System (PMS).
- Investigate and resolve room status discrepancies.
- Answer departmental telephone calls and respond promptly to guest requests.
- Prepare daily reports, room assignment sheets, and productivity reports.
- Maintain housekeeping records, filing systems, and departmental documentation.
- Assist with payroll administration, attendance records, leave tracking, and scheduling.
- Raise and monitor purchase requests and maintain inventory records for housekeeping supplies.
- Coordinate with Engineering for maintenance requests and follow up until completion.
- Ensure all departmental communication is properly documented and distributed.
- Maintain confidentiality of guest and hotel information.
- Ensure compliance with IHG brand standards, health & safety regulations, and hotel policies.
- Attend departmental meetings and training sessions.
- Liaise Rooms for Pest Control, Carpet & Upholstery cleaning, PPM and Deep Cleaning rooms.
- Maintain office organization and cleanliness.
- Assist with special projects, deep cleaning schedules, and audits when required.
Why you will love this job:
- Work in a dynamic, high-energy environment where no two days are the same.
- Learn new skills, receive mentorship, and have opportunities for career growth.
- Be part of a supportive team that values collaboration and fun.
- Enjoy benefits like staff discounts, and a creative, inspiring workplace.
Ideally, you’ll have some or all the following qualifications and experience we’re looking for:
- 3 years in a Housekeeping environment, with a minimum of 1-2 years in the role of Housekeeping Administrator/Coordinator.
- Strong attention to detail and ability to perform repetitive tasks efficiently.
- Professional demeanor and excellent customer service skills.
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