Full job description

Position Title: Housekeeper (Hourly, Non-Exempt)

ROLE

Responsible for the cleaning and preparation of rooms for the hotel guest in compliance with hotel-brand standards.

ESSENTIAL FUNCTIONS

Clean assigned rooms according to system standards and best methods. This includes but is not limited to making beds, cleaning bathrooms, vacuuming carpet, and dusting furniture.

Place and restock useable items in the guest room including paper items, soap, towels, etc. according to hotel standards.

Clean exterior entry, hallways, and windows, according to hotel standards.

Operate housekeeping equipment in a correct and safe manner. Report any equipment malfunctions to the

General Manager and/or Maintenance department.

Assist with guest laundry completion as required.

Maintain and restock housekeeping cart each day.

Know hotel emergency procedures and be prepared to carry out.

Responsible for the proper administration of key control for issued keys, or keys left by guests in room.

Follow the Lost and Found program.

Report immediately to the General Manager any “out of the ordinary” situations in the guests’ room, including parties in the room, unusually dirty rooms or a vacant room when the room is thought to be occupied.

Complete maintenance work orders and deliver to designated area in a timely manner.

Accommodate guest special requests courteously and with a sense of priority.