Full job description

Room Attendant / Housekeeper

IMMEDIATE SUPERVISOR: EXECUTIVE HOUSEKEEPER

SUMMARY: Cleans rooms and halls in hotels by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other job-related duties may be assigned.

· Sorts, counts, folds, marks, or carries linens. Makes beds.

· Replenishes supplies such as drinking glasses and writing supplies.

· Cleans corridors and stairways.

· Sweeps and scrubs bathroom floors.

· Cleans rugs, carpets, upholstered furniture, and draperies.

· Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.

· Empties wastebaskets, and empties and cleans ashtrays.

· Transports trash and waste to disposal area.

· Replenishes bathroom supplies. Replaces light bulbs.

· Scrubs bathroom vanity, toilet, mirrors, walls and bathroom fan.

· Completes a quality check on the television, telephone, AC and smoke detectors.

· Removes any items left behind from room and takes to lost and found with proper documentation.

· Reports any maintenance related problems to the maintenance department through proper communication channels.

· Responsible for careful and efficient use of supplies issued for performance of cleaning and maintenance duties.

· Proper uniform, including nametag must be worn at all times.

· Score of 90% or higher obtained on room inspections.

· Acknowledgment and a pleasant greeting given to each and every guest.

· Thorough knowledge of all in-house products along with local area information to assist guests when needed.

· Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.

· Team effort displayed in keeping the commercial area clean and neat.

· Timely (within 10 minutes) response to guest needs for housekeeping supplies.

· Guest name is used at all times upon entering an occupied room.

· Employee will empower herself/himself to accept any customer problem brought to their attention as their problem and do everything in their power to get the problem resolved.

· All vacant rooms will be checked daily to insure the status is correct.

· Employee will assume the responsibility of maintaining the storerooms in a clean, neat, and organized state.

· Employee must display a team attitude and assist co-workers when the need arises.

· When tasks are completed, employee may be asked to assist other room attendants in completing their work.