Full job description

Overview

• Join our dynamic hospitality team as a Hotel Team Leader, where your leadership skills and passion for guest service will shine! In this pivotal role, you will oversee daily hotel operations, motivate and supervise staff, and ensure an exceptional experience for every guest. Your energetic approach will help foster a welcoming environment, drive revenue growth, and uphold the highest standards of hospitality. If you thrive in fast-paced settings and love leading teams to success, this is the perfect opportunity to elevate your career in the hotel industry!
• Team Lead: Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide hands-on support and guidance to ensure the team achieves outstanding results.
• Financial: Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts.
• Guest Relations: Ensure the hotel is always “Guest Ready” by maintaining high standards of cleanliness and swiftly addressing any guest concerns. Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security.
• Housekeeping: Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms.
• Other: Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
• Sales & Marketing: Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients. Lead in-house guest sales and marketing initiatives to increase occupancy.
• Teamwork: Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs. Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned
• Preferred Qualifications
• Proven supervising experience within a hotel or hospitality environment with strong leadership skills
• Extensive hotel management experience with a comprehensive understanding of guest services and hospitality operations
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Knowledge of revenue management techniques and budgeting practices in a resort or hotel setting
• Exceptional customer service skills with a focus on guest relations and satisfaction
• Familiarity with front desk operations, night audit procedures, and multi-line phone systems
• Strong communication skills paired with professional phone etiquette and human resources knowledge
• Join us in creating memorable stays for every guest while advancing your career in hospitality management!