Full job description

THE BEAUTIFULLY RENOVATED HAMPTON SUITES/HOMEWOOD SUITES IN DOWNERS GROVE, IL IS ACCEPTING APPLICATIONS FOR THE POSITION OF ROOM ATTENDANT

REPORTS TO: Housekeeping Supervisor, Executive Housekeeper, AGM/GMBASIC

PURPOSE: Cleaning of guest rooms and public spaces, all while promoting a safe working environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

JOB EXPECTATIONS AND REESPONSIBILITIES:

• Clean guest rooms in accordance with SUN policies and procedures
• Clean proper number of guest rooms within allotted time frame
• Provide Turndown service if/when required or requested
• Clean public areas and back of the house areas as required/requested
• Ensure compliance with accident/loss prevention programs
• Adhere to LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Organize supplies/goods/carts at beginning of shift in order to control inventory and ensure proper supplies are available during your shift.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Participate in and adhere to emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Assist other staff in the performance of duties such as trash removal, exterior trash pick-up, providing support and assistance in other departments, and any other task or special project requested of a supervisor.
• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

KNOWLEDGE AND SKILLS:

Education: High school education or equivalent experience

Experience: Experience in the hospitality housekeeping field preferred by not necessarily required.

Skills and Abilities:

• Ability to physically perform the tasks required of this position (listed above)
• Ability to communicate with supervisors, coworkers and guests
• Ability to follow direction and work independently