Full job description

Perks

Free family meal during scheduled shift.

Responsible for promptly answering and transferring calls to their proper extensions, as well as making, changing and/or cancelling reservations.

MUST be able to work Evenings and Weekends. Previous hotel experience a plus.

RESPONSIBILITIES

• Answer all incoming calls within 3 rings.
• Always respond with “My Pleasure”.
• Answer incoming calls in a polite manner and direct the call to the proper extension.
• Listen to callers to understand inquiries and requests.
• Answer, screen and properly route all calls.
• Maintain the banquet lead sheet as directed daily.
• Maintain daily knowledge of hotel rates and specials.
• Other related duties as assigned
• $16/hour

Skills & Qualifications

• Must have the ability to read and communicate in English.
• Self-starting personality with an even disposition required.
• Basic computer skills with proficiency in Microsoft Office required.
• Superior customer service and interpersonal skills required.
• Must be able to work a flexible schedule including nights, weekends and holidays as needed.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• This is predominantly an office position, requiring individuals to sit at a desk for prolonged periods of time.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs, bend, reach above shoulders, kneel, twist, and grip items.
• Must be able to stand and walk for extended periods of time.
• Must be able to respond to visual and auditory cues (telephone, radio)