Full job description

Reception is the bookend of the Wakefield Mill experience. You are the first person who greets each guest with a warm smile and “Hello” like they would a friend of family member. And you check the guests out at the end of their stay wishing them well as the leave.

YOUR MISSION

• Keep records of available rooms, reservations, and rented rooms
• Register clients in the arrivals register and assign them rooms
• Respond to inquiries about hotel services and room availability, in person, by email or by phone
• Provide information about services in the community and respond to customer complaints
• Compile and verify daily registers, customer accounts, cash statements, and supporting documents using manual or computerized systems
• Present the bills to customers leaving the hotel and collect the amounts due

REQUIREMENTS

• The knowledge of English is necessary as most of our customers are English-speaking
• Responsible, punctual, cheerful, cheerful, calm, welcoming and initiative-oriented personality
• Likes to exceed customer expectations and needs
• Experience or training in hospitality (reception and/or concierge, sales)
• Knowledge of the Maestro system an asset
• Flexibility for variable hours (day, evening, weekend)

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