Full job description

Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this pivotal role, you will oversee the night shift at the front desk, handle guest inquiries, perform financial audits, and maintain the safety and security of the hotel property. Your enthusiasm and hospitality expertise will help create a welcoming environment for guests arriving late or during overnight hours, ensuring their stay is comfortable and memorable. This paid position offers an exciting opportunity to develop your hotel management skills while working in a lively, guest-focused setting.

Duties

• Manage all front desk operations during the overnight shift, including check-ins, check-outs, and guest requests with professionalism and warmth
• Conduct nightly financial audits to reconcile daily transactions, ensuring accuracy in billing and accounting records
• Respond promptly to guest inquiries via phone or in person, providing exceptional customer service and resolving issues efficiently
• Maintain hotel security by monitoring CCTV surveillance, conducting safety inspections, and controlling access to the property
• Prepare detailed shift reports documenting activities, incidents, and any maintenance or safety concerns for management review
• Assist with administrative tasks such as updating reservation systems, processing payments, and managing multi-line phone systems using proper phone etiquette
• Support guest relations by addressing special requests or concerns with a friendly attitude, fostering positive guest experiences throughout their stay

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably with night audit responsibilities
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
• Knowledge of hotel management systems and multi-line phone systems; familiarity with resort or hotel environments is a plus
• Excellent phone etiquette and interpersonal skills to handle diverse guest interactions confidently
• Ability to work independently during overnight hours while maintaining high standards of professionalism and attention to detail
• Previous experience in guest services, front desk operations, or hotel experience is preferred
• Multilingual capabilities enhance communication with international guests and improve overall guest satisfaction

Join us as a vital part of our hospitality team where your energy fuels memorable guest experiences! We are committed to fostering an inclusive environment that values your skills in hotel management, multilingual communication, and exceptional customer service. This paid role offers you the chance to grow within the hospitality industry while making a positive impact on our guests’ overnight stays.

Pay: $13.00 – $15.00 per hour