Full job description

Job Overview
Join our vibrant hospitality team as a Hotel Night Auditor, where you will be the vigilant guardian of overnight operations, ensuring seamless guest experiences and smooth hotel management during the late hours. This energetic role offers an exciting opportunity to combine customer service excellence with administrative precision. You will oversee nightly financial reconciliations, handle guest inquiries, and maintain the safety and security of our property. Your proactive approach will help uphold our reputation for hospitality and guest satisfaction while supporting the overall efficiency of our hotel operations.

Responsibilities

• Conduct nightly audits of all hotel financial transactions, including room charges, payments, and adjustments, ensuring accuracy and completeness.
• Manage front desk operations during overnight hours, including check-ins, check-outs, and guest requests with professionalism and warmth.
• Respond promptly to guest inquiries via phone or in person, providing exceptional customer service and resolving issues efficiently.
• Maintain security protocols by monitoring CCTV systems, conducting patrols of the property, and ensuring guest safety throughout the premises.
• Prepare detailed shift reports documenting activities, incidents, and financial summaries for management review.
• Handle multi-line phone systems with courteous phone etiquette, directing calls appropriately and assisting guests with their needs.
• Support hotel management by assisting with administrative tasks such as reservations, billing discrepancies, and guest relations to foster a welcoming environment.
• Cross training in Breakfast prep required for emergency purpose & for guest interactions.

Qualifications

• Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles.
• Strong knowledge of hotel management systems and financial reconciliation processes.
• Multilingual skills or bilingual abilities are highly desirable to serve diverse guest populations effectively.
• Excellent customer service skills with a friendly demeanor and a focus on guest satisfaction.
• Familiarity with multi-line phone systems, phone etiquette, and guest relations best practices.
• Ability to work independently during night shifts while maintaining high standards of professionalism and attention to detail.
• Previous experience working in a resort or hotel environment is preferred to understand the nuances of hospitality management. Join us as a Hotel Night Auditor and be part of a dynamic team dedicated to creating memorable experiences for our guests while ensuring operational excellence through energetic service and meticulous attention to detail!