Full job description

Duties
– Perform night audit duties including checking guests in and out, reconciling accounts, and preparing reports
– Provide exceptional customer service to guests during check-in and check-out processes
– Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
– Assist with general front desk duties such as answering phone calls, making reservations, and providing information about hotel amenities and services
– Maintain a clean and organized front desk area

Requirements
– Previous experience in hotel management or front desk operations is preferred
– Excellent phone etiquette and strong communication skills
– Ability to provide outstanding customer service and handle difficult situations with professionalism and empathy
– Proficiency in using hotel management software and phone systems
– Bilingual skills (multilingual is a plus) for effective communication with diverse guests
– Strong attention to detail and ability to multitask in a fast-paced environment
– Flexibility to work weekends, and holidays as required by the hotel
– Must be able to work independently

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Please submit your resume along with a cover letter highlighting your relevant experience to be considered for this position.