Full job description
Night Auditor (Front Desk – Overnight)

Fontana Village Resort – Fontana Dam, NC
Full-Time | Overnight Shift

Position Overview

Fontana Village Resort is seeking a reliable, detail-oriented Night Auditor to oversee overnight front desk operations, ensure accurate financial reporting, and provide exceptional guest service during late-night hours.

This role is critical to maintaining the integrity of daily financial records while delivering a safe, welcoming, and professional guest experience overnight.

Key Responsibilities

Front Desk & Guest Service

Serve as the primary point of contact for guests during overnight hours
Check guests in and out efficiently and professionally
Respond to guest needs, requests, and concerns in a timely manner
Maintain a calm, welcoming, and service-focused presence
Night Audit & Financial Responsibilities

Complete nightly audit of all hotel transactions (rooms, POS outlets, etc.)
Balance and reconcile daily revenue, cash, and credit transactions
Prepare and distribute daily financial reports
Ensure accuracy of guest folios and billing
Operations & Safety

Monitor property activity and ensure a safe environment for guests and staff
Handle late-night issues, emergencies, or guest concerns with sound judgment
Maintain cleanliness and organization of the front desk and lobby area
Communicate key updates to the morning leadership team
Qualifications

Previous hotel front desk, Night Audit, or hospitality experience preferred
Strong attention to detail and basic accounting skills
Comfortable working independently overnight
Strong communication and problem-solving skills
Basic computer proficiency (experience with PMS systems a plus)
Ability to remain professional and composed in a fast-paced environment