Full job description

What Makes a McKibbon Hotel Night Auditor?

The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

• Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Process all guest check-ins and verify registration information with the guest.
• Restock, organize and process purchases from the lobby guest store.
• Anticipate, manage and process overbooked or ‘walked’ guests with a professional empathic demeanor.
• Night auditor will accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel.