Full job description

Overview
Join our dynamic hospitality team as a Hotel/Motel Staff member at our welcoming Moss Point location! This vibrant role offers an exciting opportunity to deliver exceptional guest experiences while ensuring smooth daily operations. If you thrive in fast-paced environments, possess excellent communication skills, and have a passion for hospitality, this position is perfect for you. We are committed to providing paid positions that foster growth, teamwork, and outstanding service in a lively resort setting.

Duties

• House Keeping attendent required
• mobility is the must priority should have it and should speak write and understand english.
• Manage front desk operations efficiently, including reservations, guest inquiries, and room assignments
• Provide exceptional guest services by addressing questions, resolving issues promptly, and ensuring guest satisfaction
• Maintain accurate records of guest information, reservations, and billing details while adhering to hotel management protocols
• Support night audit processes by reconciling accounts and preparing daily financial reports to ensure operational accuracy
• Uphold guest relations by fostering a welcoming environment and responding professionally to guest needs in multiple languages if applicable
• Assist with hotel management tasks such as coordinating housekeeping requests and managing guest amenities

Qualifications

• experience is required minimum 1 year for all positions
• Proven experience in hospitality management or hotel operations, with a strong background in customer service and front desk duties
• Multilingual or bilingual skills are highly desirable to enhance guest interactions and support diverse clientele
• Knowledge of hotel management systems and multi-line phone systems is preferred
• Excellent communication skills, including phone etiquette and the ability to handle guest inquiries effectively
• Prior experience with night audit procedures or resort operations is advantageous
• Strong organizational skills with attention to detail in guest services and administrative tasks
• Ability to work flexible hours, including evenings, weekends, and holidays as needed