Full job description
OVERVIEW:

As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!

The Houseperson performs routine cleaning and servicing of public areas under the supervision of the Housekeeping Supervisors, as well as meeting/function space set ups. Housepersons promote a positive image of the hotel to guests while providing pleasant, honest, friendly, and unparalleled service to our guests.

Duties & Responsibilities:

Dust and polish metalwork
Collect soiled linen for laundering
Walk assigned floors at the beginning and end of shift to ensure cleanliness and remove excess debris, housekeeping items, etc.
Maintain a clean environment for our guests including, but not limited to carpet care, window washing, table cleaning, cleaning chairs, and other cleaning projects as assigned by Manager
Assist guests with package handling as needed
Set function space according to Banquet Event Order, Diagram or as instructed by Manager
Assist with basic A/V set up (in house music, screens, HDMI cables etc.)
Maintain Banquet Equipment
Maintain Front of House Function Space, including cleaning stains from walls, baseboards etc.
Maintain a clean and organized back-of-house work area, sweep and mop as needed, properly returning products to designated areas after use
Display appropriate two-way radio etiquette at all times
Ensure security of guest rooms and guest privacy
Deliver amenities such as towels, cribs, cots, and other items to guest rooms upon guest request
Responsible for the cleanliness and maintenance of work area. This includes but is not limited to maintaining the organization of storage closets, and ensuring par stock of guest amenities for following shift
Responsible for offering excellent customer service/interaction in order to provide the best possible guest experience for all hotel customers
Stock room attendant closets with guest amenities and supplies
Assist housekeeping employees with any heavy lifting
Report any maintenance or security concerns to the appropriate department
Must be able to work independently and as a team player
Must have comprehensive understanding of hotel emergency procedures
Follow all safety and security procedures
Follow safety guidelines set for moving and lifting equipment
Maintain awareness of hotel finishes and wares while working with equipment – example: door moldings, doors, wallpaper, carpet, table finishes, etc.
Other tasks as assigned
Qualifications:

Professional attitude and the ability to follow instruction required
Ability to work under pressure and under tight deadlines
Physical mobility and stamina required
Detail oriented and the ability to work independently
Understanding of catering operations and flow.
Must speak, understand, and write fluently in English. Bilingualism is an asset
Experience working in a fast-paced Hotel setting is preferred
Excellent interpersonal and communication skills, both written and verbal
Flexible schedule, evenings, weekends, and holidays required.