Full job description

Job Summary
We are seeking an energetic and detail-oriented Hotel Housekeeping Manager to lead our housekeeping team in delivering exceptional cleanliness and comfort for our guests. In this pivotal role, you will oversee daily operations, ensure high standards of hygiene, and foster a positive environment that promotes teamwork and efficiency. Your leadership will directly impact guest satisfaction by maintaining pristine rooms, public areas, and back-of-house spaces. If you thrive in a fast-paced hospitality setting and possess strong management skills, this is your opportunity to make a meaningful difference in our hotel experience.

Duties

• Ensures complete guest satisfaction and investigates guest complaints.
• Responsible for establishing and implementing proper standards and procedures for housekeeping staff as to brand and company standards.
• Responsible for training all housekeeping and laundry staff according to expectations and standards.
• Responsible for installing inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
• Responsible for managing, monitoring and making adjustments in order to comply with energy conservation program management.
• Responsible for ensuring proper maintenance in regards to building, furniture, fixture, and equipment.
• Responsible for ensuring that Quality Standards and Service are maintained as to Property, Product and People.

Experience

• Proven supervisory experience in hotel housekeeping or custodial management
• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Must have basic mathematical skills to prepare moderately complex calculations for financial reporting.
• Must have exceptional supervisory skills to manage entire housekeeping operation.
• Must have the ability to deal effectively with employees, vendors, and contractors.
• Must have the ability to coordinate and cooperate with other departments regarding housekeeping service activities.
• Must have the ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
• Must have the ability to access and accurately input information using a moderately complex computer system for room inventory control.