Full job description

Are you ready to turn your management experience into a rewarding long-term career with a dynamic and quickly-growing leader in the hospitality industry? Work with us. We need energetic and personable management professionals just like you to serve as Hotel General Managers.

This hands-on hospitality management role will find you charged with ensuring a positive experience for every hotel guest while developing a team of six to nine employees in roles at the front desk, housekeeping, maintenance, and after hours support. Managers receive comprehensive training including time at our corporate headquarters and competitive salary to reward you for a job well done and benefit packages that ensure you feel and can be your best. Our general managers also open their own door for career growth within our organization including area manager and other opportunities.

Job Responsibilities:

Plans, directs, or coordinates all aspects of the hotel property including staffing, operations, and customer satisfaction. Oversees property maintenance and appearance. Monitors all operating costs, budgets, and forecasts. Familiar with a variety of hospitality concepts, practices, and procedures. Relies on experience and judgement to plan and accomplish goals. Performs a variety of tasks. Leads the work of others.

Essential Functions:

• Recruits, hires, and trains quality staff.
• Manages all hotel staff, including creating work schedules and assigning specific duties.
• Submits all personnel paperwork, including drug test results and I-9s, in a timely manner.
• Approves time and attendance records, ensuring employees are clocking in and out properly. Ensures employees acknowledge / approve that all hours worked have been recorded.
• Reviews and approves property payroll daily. Ensures timely submission of approved timecards to Payroll on a bi-weekly basis.
• Provides leadership to the team with ongoing training and coaching; leads by example.
• Conducts performance reviews for team members and follows progressive disciplinary process to correct team member performance deficiencies.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manages the hotel in accordance with the business plan and budget.
• Develops, administers, and reviews property revenue and expense budgets each day.
• Authorizes direct bill accounts and monitors the administration of Accounts Receivable. Maintains AWR to target by controlling discounts and ensures guest payments are made on time.
• Develops and maintains rapport with competitive properties, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, business partners, clients, etc. Responsible for knowing area attractions and services in order to accommodate guests’ needs.