Full job description

Overview
Join our dynamic hospitality team as an onsite Hotel General Manager, where your leadership will shape unforgettable guest experiences and drive the success of our resort. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and foster a welcoming environment for guests and staff alike. Onsite apartment can be provided. Your energetic approach and strategic mindset will inspire teams, optimize revenue, and uphold the highest standards of hospitality excellence.

Duties

• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and guest services to ensure seamless operations.
• Develop and implement strategies to enhance guest satisfaction, ensuring every visitor receives personalized and attentive service.
• Manage hotel revenue through effective pricing strategies, budgeting, and revenue management techniques to maximize profitability.
• Oversee human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated team.
• Maintain high standards of guest relations by addressing concerns promptly and ensuring a positive experience throughout their stay.
• Coordinate night audit procedures and oversee front desk operations, including multi-line phone systems and phone etiquette.
• Ensure compliance with safety regulations, hotel policies, and industry standards while fostering a welcoming environment for both guests and staff.

Requirements

• Proven supervising experience within the hospitality industry or hotel management environment.
• Strong background in hospitality management, with expertise in hotel operations, revenue management, and guest services.
• Exceptional leadership skills with the ability to motivate teams and manage multiple departments effectively.
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations better.
• Excellent communication skills, including proficiency in front desk operations and multi-line phone systems.
• Experience with budgeting, human resources practices, and hotel management software is preferred.
• Demonstrated commitment to delivering outstanding customer service and maintaining high standards of hospitality. Join us if you’re passionate about leading a vibrant team in a fast-paced environment where your energy fuels exceptional guest experiences!

Pay: From $16.50 per hour