Full job description

Location : Sleep Inn & Suites 1908 Country Place Parkway Pearland Texas 77584

Hiring immediately 2 people to work:

Shifts vary weekly and are 3P-11P or 11P-7A**

Choice Hotels experience a plus.

Job Summary
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an outstanding guest experience, fostering loyalty and positive reviews. If you thrive in a fast-paced environment, love engaging with people, and have a passion for hospitality, this is the perfect opportunity to shine!

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage guest reservations efficiently using multi-line phone systems and hotel management software.
• Handle guest inquiries, requests, and complaints with patience and proactive solutions to ensure satisfaction.
• Maintain accurate records of guest information, billing details, and special requests.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy.
• Promote hotel amenities, local attractions, and services to enhance guest experiences while maintaining excellent phone etiquette.
• Support guest relations by addressing concerns promptly and professionally, fostering positive relationships.

Qualifications

• Proven experience in hospitality management or hotel front desk operations is preferred.
• Strong customer service skills with the ability to handle diverse guest needs in a multilingual or bilingual environment.
• Knowledge of hotel management systems and multi-line phone systems is highly desirable.
• Excellent communication skills, both verbal and written, with a focus on phone etiquette.
• Ability to manage multiple tasks efficiently in a fast-paced setting while maintaining attention to detail.